Winning in the Era of Agentic Commerce & Unified Data

An Exclusive Event for Retail Leaders | Brought to You by Salesforce & OSF Digital

📅 Wednesday, 11th November
🕕 12:00 pm – 6:00 pm
📍The Midland Manchester, 16 Peter Street, Manchester

Real-World AI and Practical Transformation for the Retail Community
Staying competitive in modern retail no longer requires chasing theoretical hype. It demands clear, grounded decisions that deliver measurable commercial value.

Join fellow retail leaders for an afternoon of collaborative roundtables and unfiltered case studies focused entirely on actionable execution - designed specifically for Heads of Contact Centre, Digital Directors, Heads of Commerce, Marketing Leaders, and Salesforce Product Owners.

Connect with brands across the region navigating the same operational challenges. Past attendees include leaders from John Lewis, Morrisons, Asda, Pets at Home, Wren Kitchens, Co-op, Burberry, The Very Group, Dunelm, Tesco, Sainsbury’s, and more.

Core Discussion Themes

Commerce in the AI Era: A practical roadmap for teams establishing their baseline, not just edge-case showcases from early adopters.
Agentic Shopping & Discovery: Practical catalogue optimisation strategies to capture demand as consumers migrate to AI search assistants.
Human-Centred Service Automation: Pinpointing high-impact first use cases for agentic AI that reduce routine contact volumes while empowering frontline agents.
Unified Retail Data: Breaking down legacy data silos to create the dependable foundation required before scaling personalisation and AI workflows.

Event Schedule

12:00 – 13:00: Arrival, Registration & Networking Lunch
13:00 – 17:00: Keynotes, Customer Case Studies & Interactive Peer Roundtables (Full agenda and speaker lineup to be announced shortly)
17:00 – 18:00: Drinks Reception & Informal Networking

Secure Your Place
Spaces are strictly limited to ensure meaningful small-group discussion and collaborative roundtables.

Register Now

I accept the Event Participation Terms

By registering, you confirm that you agree to the storing and processing of your personal data by OSF Digital as described in the Privacy Policy.

By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this event, Salesforce and OSF Digital, for the purpose of following up on your interests.

To continue, please agree to the Event Participation Terms and Confidentiality Agreement.

Eran Agrios

SVP & GM,
Financial Services
Salesforce

Nathan Crosby

VP of Sales and GTM - FINS/HLS
OSF Digital

Hosts:

VP & GM,
Banking and Lending
Salesforce

Greg Jacobi

Sean Catlin

EVP - Global Head of Strategy
OSF Digital