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The search tool can be a powerhouse on any ecommerce website. In this webinar, we will discuss how you can make it easier for your online shoppers to find what they want faster. We will dive deeper into site search tactics, such as auto-populating the search bar, placing filters at the top of the product listing page, and implementing suggestions for empty search results. 

What we will discuss:

✓  Insights from the newly released Salesforce Q2 Shopping Index, highlighting the latest ecommerce and search metric trends

✓  Industry benchmarks and search best practices from OSF's 2023 Omnichannel Retail Index

✓  How to remove search and navigation friction points in your omnichannel customer journey

✓  Site search tactics that convert, increase engagement and AOV

✓  Best practices in website navigation

✓  Real-world use cases of online shopping engagement


Michelle Grant
Director, Strategy and Insights, Retail and Consumer Goods at Salesforce


About OSF Digital:

OSF Digital is a global commerce and digital transformation leader with expertise in connecting technology and strategy to drive business goals. With expert status in B2C and B2B commerce and several Salesforce awards for multi-cloud innovation, OSF Digital seamlessly guides enterprises through their entire digital transformation journey. With customers in various industries around the globe, OSF Digital provides personal attention and the highest level of connection with a local presence throughout North America, Latin America, APAC, and EMEA. For more information about OSF Digital, visit: OSF Digital.

45 minutes

Learn how to optimize digital engagement by harnessing the full capabilities of on-site search and navigation to boost conversion rates and keep your customers loyal.

WEDNESDAY, AUGUST 16  |  12:30 PM ET  |  9:30 AM PT 

Rich Siefert
Senior Consultant, Digital Strategy at OSF Digital
Sergio Iacobucci
Senior Director of Ecommerce Marketing at Coveo