Omnichannel Retail Index 2025

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Omnichannel Retail Index 10th Edition

Unveil the power of global insights with the 10th Edition ORI Report! This comprehensive report spans the globe, evaluating 116 leading retailers worldwide and analyzing 150+ criteria. Dive into a treasure trove of industry benchmark data and cutting-edge best practice adoption trends. Equip yourself with the strategic edge to prioritize your digital and omnichannel roadmap, making smarter, more informed investment decisions to stay ahead in the ever-evolving retail landscape.

What’s Inside the Report?

The 10th Omnichannel Retail Index uncovers how retailers and brands are delivering on the omnichannel promise and meeting rising customer demands.

What to expect from the 2025 ORI report:

Understand Best Practices

What are the criteria for customer touchpoints across web, mobile, store, and crosschannel ?

Identify Gaps:

See where there are opportunities to meet shopper demands and differentiate.

Assess Your Performance

How do you stack up against your industry and competitors?

Prioritize Improvements

Optimize the impact you can have on your omnichannel roadmap and investments.

The 10th Omnichannel Retail Index uncovers how retailers and brands are delivering on the omnichannel promise and meeting rising customer demands.

Your Journey Begins Now!

We’re excited to help you get started. As you look through the report, don’t hesitate to reach out with any questions. Our experts are here to support you every step of the way.

116

13

150+

brands and retailers

retail verticals

criteria
used

New: ORI 2025 Article

Key Insights: Retail is Making Progress—But Not Fast Enough

New: ORI 2025 Article

Key Insights: Retail is Making Progress—But Not Fast Enough

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