Transforming Customer Experience with Agentforce  

    15 minutes

Discover how OSF Digital partnered with David Yurman to implement Agentforce and transform their customer service experience. In this on-demand webinar, you’ll hear directly from leaders at both organizations on how they approached Agentforce adoption, aligned technology with brand experience, and built a scalable foundation for the future of customer engagement. 

This session goes beyond theory - it’s a real-world case study on strategy, execution, and impact. 

What You’ll Learn  

• Why Agentforce was a natural next step in David Yurman’s customer experience strategy  
• How to identify the right automation opportunities using real customer data
• Best practices for aligning Agentforce with brand identity and service standards
• How to move from proof-of-concept to scalable implementation
• The role of the right implementation partner in long-term success

Why This Webinar Matters

Agentforce adoption isn’t just about automation - it’s about experience. This webinar shows how ambitious brands are moving beyond experimentation and building intelligent, brand-aligned customer journeys that scale. 

Learn how to avoid common pitfalls, accelerate adoption, and create measurable business impact with Agentforce.  

How OSF Digital and David Yurman are redefining service through Agentforce-powered customer engagement 

© Copyright 2026. All Rights Reserved.

Rob Smith

VP
Technology
OSF Digital

TBC

To be confirmed
OSF Digital

Speakers:

Associate Director 
Omnichannel Technology 
David Yurman

Barbara Shiraldi

TBC

To be confirmed
OSF Digital

 🕕